As a precautionary measure due to COVID-19, face-to-face customer service will be temporarily unavailable from Wednesday, 25 March to ensure the safety of our community and Riverina Water staff. In addition, internal measures have been taken to ensure key staff are available to undertake vital work such as monitoring water quality, operating treatment plants and maintenance of essential infrastructure.
Riverina Water General Manager Andrew Crakanthorp said staff will work with customers, contractors and stakeholders to ensure it is business as usual where possible. “Our priority is protecting our community and our staff as we are an essential service,” Mr Crakanthorp said.
“Customers who need to pay their bill during this time are asked to complete their transaction online using the methods detailed on their water account. “Payments can also be made via credit card using Billpay on 13 18 16 or direct with us on 6922 0608. “For anyone experiencing hardship due to COVID-19 or are unable to pay using other methods, please contact us on 6922 0608. “For all other enquiries, please call us to make an appointment. “We apologise for any inconvenience during this time.”
Internal operations have also been adjusted, with works crews starting at different times and locations.
Staff in other key functions will also be separated where possible to minimise the impact of COVID-19 on operations should a staff member need to be quarantined, self-isolate or care for someone. “We enacted our Business Continuity Plan last week and are having regular discussions on what precautions we can take and how we can adapt should the situation change,” Mr Crakanthorp said.
Media release: Riverina Water